Comprehensive Customer Management System
Enersoft’s CSM offers a complete dashboard where you can see an entire customer profile at a glance.
ADDITIONAL FEATURES INCLUDE:
- Automatic welcome letter
- Detailed call log with predefined reportable fields
- Area to review customers bill and usage. The CSM call log is fully customizable and the customer representative can choose from predefined fields such as:
- Type
- Subtype
- Resolution
- Follow up date Reporting enables customer representative to follow up on any unresolved matters.
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